Grievance Redressal Mechanisms
Grievance Redressal Mechanisms
The Local Self Government Department (LSGD) has set up various mechanisms to address complaints related to Grama Panchayats. The existing grievance redressal mechanisms are outlined below:
Main Grievance Redressal Mechanisms
K-SMART Online Portal
This is a system that unifies online services across local self-government institutions. The public has the opportunity to submit complaints and grievances through this online system.
Link: For more information
Public Grievance Cell (LSGD)
Complaints can be submitted through the Public Grievance Cell under the Local Self Government Department. The LSGD has provided dedicated WhatsApp numbers to submit complaints regarding delays in receiving services, corruption, and the "Malinya Muktha Nava Keralam" (Waste-Free New Kerala) initiative.
WhatsApp number to report service delays and corruption-related information: 8078066060
Dedicated WhatsApp number to submit complaints regarding Malinya Muktha Nava Keralam: 9446700800
Ombudsman for Local Self-Government Institutions
The Ombudsman is a state-level authority for local self-government institutions tasked with conducting detailed and general inquiries into corruption, misrule, and irregularities committed by governing body members (including the president), officials, and officers assigned directly or otherwise to local self-government institutions while discharging their administrative duties, and resolving such complaints in accordance with the provisions of this Act.
Link: For more information
Tribunal for Local Self Government Institutions
The Tribunal for Local Self Government Institutions is responsible for considering and adjudicating appeals and reviews against the decisions of local government bodies. The tribunal is headed by a legal expert of District Judge rank. The tribunal is also empowered to express opinions if any reference is received from the government regarding the legality and efficiency of decisions taken by local bodies.
Petitions must be filed before the tribunal in Form C within 30 days from the date of the order being complained against. With the permission of the tribunal, a representation or correction may be submitted with a delay of up to one month. If a representation submitted to a local body is not resolved within 60 days, a petition needs only to be filed before the tribunal within 90 days. Since there is a possibility of respondents opposing this petition, self-certified copies of the petition, relevant other documents, and affidavits as far as possible can be delivered to the tribunal directly or by registered post. Along with the petition, a Demand Draft (DD) of 50 rupees encashable at the tribunal's Thiruvananthapuram office must be enclosed. Additionally, a Legal Benefit Fund stamp of 100 rupees must be affixed to the petition.
Address: Secretary,
Tribunal for Local Bodies,
Sreemoolam Building Court Complex,
Vanchiyoor, Thiruvananthapuram
Chief Minister's Public Grievance Redressal System (CMPGRS)
This is an online system that receives general administrative complaints for the government. Aimed at efficiently resolving public grievances, this website includes options to submit complaints, check their status, and find charge officers. Similarly, it features dashboards for state services, grievance resolution reports, and relief fund reports, along with public citizen certificates for services. This portal aims to make public services more people-friendly and service-oriented.
Any complaints related to the Local Self Government Department can be submitted through this. Complaints are forwarded to the concerned department for action.
Link: Visit Website
Grievance Redressal Mechanism of the Minister for Local Self Government and Excise
This is a grievance redressal mechanism connecting offices at various levels within the Local Self Government and Excise departments. The online grievance portal can be utilized to submit complaints related to these departments to the Minister. Complainants receive SMS notifications regarding every movement of their complaints.
Link: Visit Website
Vigilance Wing
To take stringent action against illegal constructions, public grievances and objections regarding illegal/violative constructions across the state and irregularities in concerned files are examined by the LSGD Vigilance Wing functioning in association with the Secretariat.
Link: For more information
